Join Our Team
The Woolly Thistle is a fast-paced, growing e-commerce company that specializes in the highest quality knitting and crochet yarns, patterns, and kits. We are a small and passionate team doing great things together. Our core values include: being creative, tenacious, inclusive, caring, and courageous in all we do. We collaborate constantly, so honesty and integrity are baseline requirements.
Our mission is to serve our customers who value the collections we create, the supportive insights we share, and the inclusive community we’ve built; and our suppliers, those hardy souls shepherding in the fields to raise the wool we hold in high esteem. When our customers and suppliers succeed, we do too.
We're Hiring!
Part-Time Customer Success Representative (CSR)
We are looking for a part-time Customer Success Representative (CSR) to join our team in West Lebanon, NH. This is an in-person position of approximately 20 hours per week, with some Saturdays and occasional evenings for events. We offer flexible scheduling, an employee discount, and the opportunity to be part of a collaborative team that loves knitting and wool.
The ideal candidate is friendly, organized, patient, and passionate about helping knitters find the perfect yarns and project inspiration.
In this role, you will:
- Assist customers via email, phone, chat, social media, and in-store
- Help customers select yarns, colors, and products for their projects
- Resolve customer issues with professionalism and care
- Engage with our knitting community online and during Knit-Alongs
- Support the overall customer experience across all channels
Strong knitting knowledge, communication skills, and comfort with online platforms like Shopify and Google Suite are important for success in this role.
The full Customer Success Representative Job Description is available here. If you’re interested, please email your resume and cover letter to info@thewoollythistle.com with “CSR Position” in the subject line.
