Refund policy

 

We hope you absolutely love your purchases from The Woolly Thistle but in the unlikely event that there's a problem with your order, please follow the guidelines below so we can make it right as soon as possible.  Our goal is to have happy customers.

RETURNS (FAULTY GOODS)

  • If you find a fault with the goods received then we will offer either a replacement or full refund (within 30 days of purchase).  
  • We will refund the costs incurred for returning the items to us.
  • Please do not send your purchase back to the manufacturer.
  • Please see instructions below for how to return your item.

RETURNS (GOODS SENT IN ERROR)

  • If you realize within 30 days of purchase that we sent you the wrong goods, we will offer a replacement or full refund. In either case, we will refund the costs incurred for returning the goods to us.
  • Please see instructions below for how to return your item.

UNWANTED GOODS (PERFECT CONDITION)

  • We do not charge restocking or processing fees for returns.

  • You have 30 days from the date of purchase to return the goods.

  • Returned goods must be unused, in perfect salable condition and as good as new.  The item must not smell of smoke. Goods must be in the original product packaging.  Skeins and balls that have been caked for use are not refundable.

  • Any kept items from a kit or set (stitch marker, tote, etc) will have their value deducted from the refund.

  • The customer is responsible for all shipping fees on the return shipment.

  • If your original order was eligible for free shipping and you return an item that brings your order total to less than that eligible for free shipping your refund will be for the full amount of the returned items less the shipping charge. 

  • Returns are processed within 7-10 business days of us receiving the package back from you. Refunds will be made back to the payment method used for the order that the returned items were part of. In the event we are unable to issue a  refund to the payment method used for the order, we will issue store credit.

  • The following items are non-refundable and can not be returned:
    • Shipping charges 
    • Digital products and patterns
    • Books, magazines and printed patterns.
    • Gift Card purchases
  • Please see instructions below for returning your item.

INSTRUCTIONS FOR RETURNING ITEM FOR ANY REASON LISTED ABOVE:

  • To complete your return, we require a receipt or proof of purchase (packing slip).
  • Send an email to info@thewoollythistle.com with RETURN in the subject line.  Within your email please provide us with your order number and the reason for return.  We will reply promptly with instructions for how to return the item.  Please note we cannot accept returns that arrive without an email to notify us first.  Please do NOT send back items without contacting us first.
  • Unless expressly stated otherwise, you are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any cost of return shipping will be deducted from your refund.

FINAL SALES: 

  • All sales of Gift cards, e-gift certificates, electronic products (including digital patterns and courses), printer materials (Including books, magazines and patterns) and items marked as on SALE are final and non-refundable.
  • SALE items cannot be returned for exchange, credit, or refunds.

 

DURING BLACK FRIDAY EVENT:

  • Non-Black Friday discounts do not apply during our Black Friday Event. Discounts cannot be applied to out of stock items. 

  • Discounts cannot be compounded with other discounts. 

  • Discounts do not apply to gift certificates. 

  • Please note during our Black Friday Event we are not able to combine orders. 

  • Purchase of Sale Items are final. 

 

SALES TAX 

Applicable state and local sales taxes are collected on orders shipped to all US states and the District of Columbia. We are required by law to collect sales tax in states or jurisdictions where we have a physical location or where there is a legal obligation to do so including those required under the US Supreme Court's 2018 ruling in South Dakota v. Wayfair Inc., known as the "Wayfair Decision".

Sales tax is based on the tax rate for the taxing jurisdiction where your order is shipped. 

For shipments to Canada and other countries all import charges, duties, taxes, GST, VAT, brokerage fees, etc., are the responsibility of the purchaser and will be collected from the recipient by your local delivery agent.