Shipping

Every order is packed and shipped at our earliest opportunity. During times with typical order volume, you can expect your in-stock order to ship within approximately 3 business days after placing your order. During times with high order volume and the holidays, orders may take 5-10 business days to ship. We always ship your order as quickly as possible.

Most USPS shipping typically takes 3-5 business days in transit.

We're delighted to offer all U.S. customers free shipping on orders over $99.

For orders under $99, there is a flat-rate charge of $8.95 for U.S. shipping.

We also offer USPS Priority and Priority Express for faster shipping on business days. Please select your preferred shipping method at checkout. Please note that the shipping method applies to transit time only; we still need time to process and pack your order. We do our best to get every order packed and on its way to you quickly.

A Note About Free U.S. Shipping

Please be aware that we use USPS to mail almost all our packages. From time to time, when Free Shipping qualifies and has been selected by the customer, we may elect to send your parcel via UPS Ground. We only do this when you have selected Free Shipping and when the cost is prohibitive to send via USPS. If you prefer to have your order shipped more quickly via USPS, please select and purchase that option at checkout.

Canada and Rest of World (Excluding the EU)

Shipping is calculated at checkout and reflects the actual cost of shipping the item to your address based on weight and destination.

Please note that we may contact you after you place your order if the actual shipping cost is more than you were charged when placing your order. This may happen because your order is larger, bulkier, or heavier than the default shipping package weight and size used to provide your shipping rate at checkout.

There is a small surcharge added automatically to international orders to cover the cost of shipping materials and handling.

Customers placing international orders are offered available rates from USPS, UPS, and DHL so you can choose the service that works best for you. Please note that we do not offer UPS to Canada. Each customer is offered the shipping services available for their postal code.

Please note that the customer is responsible for any additional charges, such as customs duties and taxes, which may be payable at the time of delivery.

To find out what it will cost to ship your order, place your items in the cart and proceed through checkout until the shipping options and costs are displayed. You can then decide whether to proceed with your order. Customs duties and taxes are the responsibility of the purchaser.

When you place your order with us, you agree to the following:

  • You are aware that your order is shipping from the United States. Your country's customs duties and taxes are the responsibility of the purchaser and may be charged on delivery.
  • The address you enter in your order is accurate, correct, and deliverable. The Woolly Thistle is not able to accept responsibility for incorrectly entered addresses.
  • The package will be checked into the domestic shipping system (USPS, UPS, or DHL). Once it leaves the U.S., The Woolly Thistle is not able to assume responsibility or provide refunds for lost or delayed international packages.
  • Customers outside the U.S. will receive tracking information in their shipping confirmation email when tracking is available for the selected service.
  • International orders are not insured unless the selected shipping service includes insurance.

European Union

Do You Ship to the European Union?

Effective September 1, 2026, we are no longer able to ship orders to countries within the European Union.

New EU packaging regulations require businesses shipping directly to EU customers to comply with detailed requirements concerning the materials and documentation for every type of packaging used. Businesses must also register separately in each destination country, report the type and weight of packaging sent there, and pay the applicable registration and recycling fees.

Because these requirements must be managed country by country and across every type of packaging we use, continuing to serve the EU is no longer workable for our business.

We are very sorry to disappoint our EU customers and appreciate the support you have given The Woolly Thistle over the years.

This change does not affect shipping to the United Kingdom. We continue to accept orders for delivery to England, Scotland, Wales, and Northern Ireland.

Lost Packages

Please note that we are not responsible for packages lost in transit while in the care of a postal or delivery service. When a package has been confirmed lost by the carrier and insurance was purchased, we will file a claim with USPS provided the customer purchased a service that includes insurance. Priority Mail includes up to $100 in insurance. First-Class packages do not include insurance; customers who wish to purchase an insured service should select an eligible option at checkout. We are always happy to do what we can to help identify a lost package, so please contact us if this occurs.