Privacy policy

Last updated: 6/4/2026

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number, and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We may also collect information related to your interactions with our website, advertisements, emails, and SMS communications, including browsing behavior, purchase history, and engagement data, to improve customer experience and marketing effectiveness.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, promotions, and other updates.

SMS marketing (if applicable): If you opt into SMS marketing from The Woolly Thistle, we may send you text messages regarding your orders, abandoned checkout reminders, promotions, and marketing offers. Message frequency may vary. Consent to receive SMS marketing is not a condition of purchase. Message and data rates may apply.


SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting and using it for that specific reason only.

If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to decline.

How do I withdraw my consent?

If after you opt in, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time, by contacting us at info@thewoollythistle.com or mailing us at:

The Woolly Thistle
12 Commerce Avenue, Suite 3
West Lebanon, NH 03784

You may also opt out of SMS marketing at any time by replying STOP to any SMS message we send.


SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on secure servers behind firewalls.

We also use third-party service providers to help operate our business, including payment processing, shipping, analytics, email marketing, advertising, customer service, and SMS communications. These providers may access personal information only as necessary to perform services on our behalf.

Payment

If you choose a direct payment gateway to complete your purchase, Shopify stores your payment data in accordance with Payment Card Industry Data Security Standard (PCI-DSS) requirements.

Your purchase transaction data is stored only as long as necessary to complete your purchase transaction and maintain appropriate business records.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands including Visa, Mastercard, American Express, and Discover.

For more insight, you may also want to read Shopify’s Terms of Service at https://www.shopify.com/legal/terms or Privacy Policy at https://www.shopify.com/legal/privacy.


SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.

In particular, certain providers may be located in or have facilities located in a different jurisdiction than either you or us. If you proceed with a transaction involving the services of a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

The Woolly Thistle does not sell, rent, or share customer email addresses, phone numbers, or other personal information with third parties for their own marketing purposes.

If you choose to receive email or SMS communications from us, your contact information will only be used to send communications from The Woolly Thistle and service providers acting on our behalf. We do not provide your information to other companies so they can market their products or services to you.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.


SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Payment information submitted through our store is processed by Shopify and its payment service providers. Shopify maintains PCI-DSS compliance and employs industry-standard security measures designed to protect payment information during transmission and processing.

Although no method of transmission over the Internet or electronic storage is 100% secure, we and our service providers take reasonable measures to protect personal information.

While we take commercially reasonable measures to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.


SECTION 7 - COOKIES

This Cookies Policy explains what cookies are and how we use them. You should read this policy so you can understand what types of cookies we use and how that information is used.

Cookies are small files placed on your computer, mobile device, or other device by a website. Cookies help websites function properly, improve user experience, analyze website traffic, and support marketing and advertising efforts.

We use both session and persistent cookies for purposes including:

  • Operating and securing the website

  • Remembering user preferences

  • Analyzing website traffic and performance

  • Improving functionality and customer experience

  • Supporting marketing and advertising efforts

  • Enabling social media features and integrations

Some cookies may be provided by trusted third-party services used by The Woolly Thistle.

You may manage cookie preferences through your browser settings or, where available, through our cookie consent banner. Certain cookies may be necessary for the operation of the website and cannot be disabled.

If you choose to disable cookies, some features of the website may not function properly.

For more information about cookies and how to manage them, please visit your browser’s support documentation.


SECTION 8 - SMS MARKETING

If you opt into SMS marketing from The Woolly Thistle, we may send you text messages regarding your orders, abandoned checkout reminders, promotions, and marketing offers.

Message frequency may vary. Consent to receive SMS marketing is not a condition of purchase. Message and data rates may apply.

You may opt out of SMS marketing at any time by replying STOP to any message or by contacting us at info@thewoollythistle.com.

We do not sell or share SMS opt-in data or consent information with third parties for their own marketing purposes.


SECTION 9 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any minor dependents to use this site.


SECTION 10 - YOUR PRIVACY RIGHTS

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information where applicable

  • Opt out of certain marketing communications

  • Request information about how your data is used or shared

To exercise any of these rights, please contact us at info@thewoollythistle.com.


SECTION 11 - DATA RETENTION

We retain personal information for as long as necessary to operate our business, comply with legal obligations, resolve disputes, and maintain business records. Certain order and transaction information may be retained long-term within our ecommerce platform and business systems unless deletion is requested where applicable.


SECTION 12 - INTERNATIONAL USERS

The Woolly Thistle is based in the United States. If you access our website or make a purchase from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

By using our website and providing your information, you consent to this transfer, storage, and processing of your information.


SECTION 13 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website.

If we make material changes to this policy, we will notify users here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to provide products and services to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or request additional information, please contact us at:  info@thewoollythistle.com or by mail at:

The Woolly Thistle
Attn: Privacy Compliance
12 Commerce Avenue, Suite
West Lebanon, NH 03784