Join Our Team

The Woolly Thistle is a fast-paced, growing e-commerce company that specializes in the highest quality knitting and crochet yarns, patterns, and kits. We are a small and passionate team doing great things together. Our core values include: being creative, tenacious, inclusive, caring, and courageous in all we do. We collaborate constantly, so honesty and integrity are baseline requirements. 

Our mission is to serve our customers who value the collections we create, the supportive insights we share, and the inclusive community we’ve built; and our suppliers, those hardy souls shepherding in the fields to raise the wool we hold in high esteem. When our customers and suppliers succeed, we do too.

 

CURRENT OPENINGS (updated 11/25/24):

Full-time Fulfillment Supervisor

Overview: We are seeking a dynamic and experienced Fulfillment Supervisor to join our team. The Fulfillment Supervisor will play a pivotal role in overseeing daily operations of our Fulfillment department for our online yarn shop, ensuring efficiency, productivity, and adherence to company policies and procedures. The ideal candidate will be highly organized, detail-oriented, possess excellent communication skills, and thrive in a fast-paced environment.

Responsibilities:

    1. Supervise Daily Operations: Lead the day-to-day operations of the Fulfillment Department including order processing, picking and packing to ensure the smooth and efficient running of the Fulfillment Dept.  Willing and able to step into any function as needed due to staff shortage or when busy and the team needs a hand to keep on track.  
    2. Team Management: Lead, manage and be accountable for Fulfillment staff, including picker/packers.  Provide training, guidance, support, and performance feedback to drive individual and team success. 
    3. Order processing: Manage and oversee all order processing to keep Fulfillment cadence on track, prioritize getting the most orders processed and shipped within our time goals, as well as managing individual orders that need more attention (address issues, international orders, preorders, and other issues that routinely occur).
    4. Manage scheduling: Determine staffing needs and schedule coverage accordingly taking into account special product launches as well as our picker/packer’s schedules.
    5. Process Improvement: Identify opportunities for process improvement and implement effective strategies to enhance our efficiency and quality of output.
    6. Quality Assurance: Maintain high standards of product quality and service excellence, ensuring accurate order fulfillment, timely shipment.
    7. Budget Management: Assist in developing and managing shipping budgets for the online shop, tracking expenses, and identifying cost-saving opportunities to optimize resource allocation and achieve financial objectives.

Qualifications:

  • We value Team Players who are Caring, Creative, Tenacious and Inclusive.
  • Bachelor’s degree in Business Administration, E-commerce, Operations Management, or related field; or equivalent work experience.
  • Proven experience in Fulfillment management or supervisory role, preferably in e-commerce or retail  
  • Strong leadership abilities with demonstrated success in leading and developing high-performing teams in an online retail environment.
  • Excellent problem-solving skills with a strategic mindset and ability to think critically and analytically within the context of e-commerce operations.
  • Exceptional organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously in an online retail setting.
  • Effective communication skills, both verbal and written, with the ability to interact confidently with individuals at all levels and across various digital platforms.
  • Proficiency in e-commerce platforms (e.g., Shopify), Microsoft Office Suite, Monday.com and familiarity with operations management software and tools.
  • Flexibility to adapt to changing priorities and work under pressure in a fast-paced online retail environment.

Benefits:

  • Competitive salary commensurate with experience.
  • Health Insurance Reimbursement account.
  • 401K.
  • Paid time off
  • Professional development and training opportunities.
  • Employee discounts.
How to Apply: Interested candidates are encouraged to submit their resume and cover letter detailing their qualifications and relevant experience to hello@thewoollythistle.com. Please include “Fulfillment Supervisor Application” in the subject line. We thank all applicants for their interest!

Job Title: Retail & Events Coordinator

Overview: We are searching for a Retail & Events Coordinator who will enhance the profitability of our business by providing excellent customer service primarily to our in-person customers in addition to planning and managing in-person shop events. This position would also back up our online customer service team when needed.

For the right candidate, selling yarn and project ideas will come naturally and with enthusiasm. Helping knitters find the perfect yarn or color combo for their projects should excite you! We also seek a candidate who has ideas for events and can take them from concept to reality in a team environment and with organization, determination and within budget. The ideal candidate will be comfortable asking for the sale, though our primary focus is on engaging with and serving our customers' needs.

Primary Responsibilities:

  • Maintain a positive, friendly, and professional attitude toward customers at all times, both online and in-store.
  • Assist customers in selecting appropriate yarns and colors for their projects
  • Acknowledge and professionally resolve customer complaints, always focusing on a courteous and calm approach.
  • Collaborate with the marketing department on ideas for shop events. Plan and execute a calendar of events keeping our customers’ experience in the forefront. Run the events and document their success and other noteworthy information.
  • Offer assistance in our online knitting communities (e.g., Facebook, Ravelry) during Knit-Alongs (KALs).
  • Call customers when necessary to resolve issues or offer further assistance.

Job Requirements:

  • High school diploma, general education degree, or equivalent.
  • Ability to remain calm, respectful, and empathetic, especially when dealing with stressed or upset customers.
  • Previous customer service experience is preferred.
  • Previous event planning experience is preferred.
  • A strong background in knitting, with knowledge of yarns (especially wool breeds), or a passion to learn.
  • Proficiency with computers and familiarity with software platforms like Shopify, Gorgias, Monday, Zoom, and Google Suite. Training will be provided.
  • A strong work ethic, excellent communication skills, and a willingness to collaborate within a team environment. Confidence and tenacity to advocate for our customers within the business and to ensure that not only are our customers cared for but that the business is responding to issues that may require internal review and/or changes to our systems to better serve our customers.

Benefits:

  • 401(k)
  • Employee discount
  • Health Insurance Reimbursement account
  • Paid time off

How to Apply: Please get in touch by emailing info@thewoollythistle.com. Please include “RETAIL COORDINATOR” in the subject line. We thank all applicants for their interest!