Join Our Team

The Woolly Thistle is a fast-paced, growing e-commerce company that specializes in the highest quality knitting and crochet yarns, patterns, and kits. We are a small and passionate team doing great things together. Our core values include: being creative, tenacious, open-minded, caring, and courageous in all we do. We collaborate constantly, so honesty and integrity are baseline requirements. 

Our mission is to serve our customers who value the collection we’ve curated for them, the supportive insights we share, and the inclusive community we’ve built; and our suppliers, those hardy souls shepherding in the fields to raise the wool we hold in high esteem. When our customers and suppliers succeed, we do too.

 

CURRENT OPENINGS 

Brand New as of 9/25/23

Customer Service Representative:   Our busy and growing e-commerce business is in need of a part-time Customer Service Representative.  We have some flexibility in scheduling hours.  This position requires working from our HQ in West Lebanon NH.  The main duties of this role include:

  • Assisting customers via email, online chat, messaging, phone calls and in-person
  • Processing customer orders when help is needed to complete the order
  • Providing recommendations for substitute yarns and/or colors
  • Always being pleasant to customers and enthusiastic about the yarns we carry while seeking to help our customers find the right yarn for their project.

If you are looking to join a small team and work with beautiful products, we’d love to hear from you. We offer flexible scheduling and a store discount! Qualified applicants will possess:

  • A can-do attitude and be a team player
  • An ability to work efficiently and independently
  • Works well under pressure (we are busy!)
  • Excellent written skills and attention to detail
  • Comfortable using various software including customer service databases (Gorgias), Google sheets and docs, Monday.com and others.

This position would suit an experienced knitter but we encourage anyone interested in applying to do so.  Please send a letter of interest and resume to info@thewoollythistle.com and note CUSTOMER SERVICE POSITION in the subject line.

EOE Statement: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

 

Order Picker/Packer

 

Picker/Packer Responsibilities (no openings currently but we're happy to keep your resume on file)

  • Pick and prepare customer orders accurately and efficiently.
  • Follow all company guidelines regarding packaging and presentation. Use good judgement for ensuring packages are secure for shipping.
  • Meet guidelines and goals for packing accuracy and efficiency.
  • Keep products separated, organized and in proper rotation.
  • Properly use packaging materials, including scissors, tape, padding, and box cutter.
  • Keep complete records of all orders that are packed.
  • Follow all prescribed safety measures, policies and procedures.
  • Attend staff meetings and trainings.
  • Perform other duties as assignment by management in order to meet team goals and objectives.

What to expect:

  • Friendly workplace 
  • A team that has your back 100% of the time
  • Employee discount on yarn and products

Qualifications:

  • Dependable; comes to work on time and as scheduled.
  • Collaboration; work as a team and communicate effectively with team members.
  • Attention to detail: instructions, observations and procedures.
  • Ability to read and follow basic instructions and procedures.
  • Ability to communicate clearly both written and verbally.
  • Ability to work independently to meet packing goals. (self-directed and motivated)
  • Attention to safety; follow regulations and rules every time.
  • Ability to be active and on feet for the duration of a four hour shift. Reaching overhead and occasional lifting up to 25 pounds is required.
  • High school diploma or GED preferred.

EOE Statement: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To apply:

Please email a cover letter and resume to info@thewoollythistle.com. We look forward to hearing from you!