Join Our Team

The Woolly Thistle is a fast-paced, growing e-commerce company that specializes in the highest quality knitting and crochet yarns, patterns, and kits. We are a small and passionate team doing great things together. Our core values include: being creative, tenacious, inclusive, caring, and courageous in all we do. We collaborate constantly, so honesty and integrity are baseline requirements. 

Our mission is to serve our customers who value the collections we create, the supportive insights we share, and the inclusive community we’ve built; and our suppliers, those hardy souls shepherding in the fields to raise the wool we hold in high esteem. When our customers and suppliers succeed, we do too.

The Woolly Thistle team

We're Hiring!

Fulfillment Lead (Part-Time, In-House @ West Lebanon, NH)

We are looking for a part-time Fulfillment Lead to join our team in West Lebanon, NH. This is an in-person position responsible for leading our daily order fulfillment operations while working alongside the fulfillment team. We offer an employee discount and the opportunity to be part of a collaborative team that loves knitting and wool.

The ideal candidate is organized, detail-oriented, and enjoys leading by example. They thrive in a fast-paced environment, take pride in accuracy, and are motivated to help the team work efficiently while ensuring every order is packed with care.

In this role, you will:

  • Lead the daily picking, packing, and shipping workflow
  • Assign and prioritize work to keep orders moving efficiently
  • Ensure orders are accurate and packed to company standards
  • Train, coach, and support fulfillment team members
  • Troubleshoot fulfillment and inventory issues as they arise
  • Maintain an organized, safe, and efficient fulfillment environment
  • Identify opportunities to improve fulfillment processes and communicate needs to the Operations Manager

Strong leadership, communication, and organizational skills are important for success in this role. Previous fulfillment, warehouse, or supervisory experience is preferred.

The complete Fulfillment Lead Job Description is available here. If you're interested, please email your resume and cover letter to info@thewoollythistle.com with "Fulfillment Lead" in the subject line.

Shop Assistant (Part-Time, In-House @ West Lebanon, NH)

The Shop Assistant is a versatile, cross-functional team member who helps ensure the smooth day-to-day operation of The Woolly Thistle. This role supports both our retail shop and fulfillment operations by assisting the Shopfront Host, welcoming and helping customers, replenishing merchandise, supporting the fulfillment team with picking and packing, and contributing to special projects as needed.

The ideal candidate enjoys variety, works well as part of a team, and is always willing to jump in where they can make the greatest impact.

In this role you will:

  • Support the Shopfront Host in providing an exceptional customer experience.
  • Welcome and assist customers with warmth, professionalism, and enthusiasm.
  • Restock merchandise and help maintain an organized, inviting retail space.
  • Assist customers with product selection and answer basic questions about yarn, notions, and products (training provided).
  • Assist the fulfillment team with picking, packing, and special projects as business needs require.
  • Help prepare for classes, events, and seasonal promotions.
  • Maintain a clean, safe, and organized work environment.
  • Adapt to changing priorities and provide support whenever needed to help the team succeed.

  • Operate the point-of-sale system accurately and efficiently.

Friendly, positive, and customer-focused attitude is a must, as well as excellent communication and interpersonal skills. To succeed in supporting fulfillment and merchandising, the ideal candidate will need a keen attention to detail and superb organization skills. As this role contributes to multiple areas of The Woolly Thistle, you should be comfortable working in both retail and fulfillment environments and be able to multitask and adapt to changing priorities.

The full Shop Assistant Job Description is available here. If you're interested, please email your resume and cover letter to info@thewoollythistle.com with "Inventory Assistant" in the subject line.