Fjallalopi Yarn

How much is shipping?

We're delighted to offer all US customers free shipping on orders over $99.  

For order under $99, there is a flat rate charge of $7.95 for US shipping.

When will my order ship and how long will it take?

We have a small and mighty team shipping orders Monday through Friday.  You can expect your in-stock order to ship approximately 3 business days after placing your order. During times with high order volume and the holidays, order may take 5-10 business days to ship. We always ship your order out as quickly as possible and enjoy hearing from lots of customers who are pleased to receive their order very quickly.

We support USPS and use them for shipping most orders. When we process your order, you will receive an email notification with a tracking number so you can monitor your package’s journey to you.

Orders are shipped from Lebanon, NH, USA. 

Returns

We hope you absolutely love your purchases from The Woolly Thistle but in the unlikely event that there's a problem with your order, please follow the guidelines below so we can make it right as soon as possible.  Our goal is to have happy customers.

Returns (Faulty Goods) If you find a fault with the goods received then we will offer either a replacement or full refund (within 30 days of purchase). We will refund the costs incurred for returning the items to us.Please do not send your purchase back to the manufacturer.Please see instructions below for how to return your item.

Returns (Wrong Goods Sent in Error) If you realize within 30 days of purchase that we sent you the wrong goods, we will offer a replacement or full refund. In either case, we will refund the costs incurred for returning the goods to us. Please see instructions below for how to return your item.

Unwanted Goods (Perfect Condition) We make no charge for returns. You have 30 days from the date of purchase to return the goods. Returned goods must be unused, in perfect saleable condition and as good as new. The item must not smell of smoke. It must be in the original packaging. Returns are processed within 7-10 business days of us receiving the package back from you. We offer store credit for the value of the item being returned. Shipping charges are non-refundable. The customer is responsible for all shipping fees on the return shipment.Items sold while on SALE are non-refundable. Digital products cannot be returned and are non-refundable. If your original order was eligible for free shipping and you return an item that brings your order total to less than that eligible for free shipping your store credit will be for the full amount of the returned items less $9 shipping charge. Please see instructions below for returning your item